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Returns and Complaints

Each store should clearly describe its returns and complaint policy, so the customer has no doubt how to procced in case of withdrawing from the contract or filing a complaint about a purchased prod

To make a complaint, please follow the steps below:

1. Return/complaint form
Please write at support@giftflora.com . The email needs to contain the following data: customer's name, e-mail address, phone number, product ID and description of defect, date of purchase.

2. Product return
When writing a complaint, please mention a complete product details,Images together with a copy of the invoice.

3. Shipping
Please send the faulty goods to the following address:

{922, Street No.3,Ashok Vihar-1}
Railway Road, Gurgaon-122001

 

NO cancellation requests are accepted on order placed in following categories.

 

  1. Same day delivery category - If your date of placing an order and delivery date of that order are same, we do not accept cancellation request. If you cancel it, or receiver does not receive it - you are not entitled to any refund.
  2. Same day mid-night delivery orders can not be cancelled.
  3. Special day orders can not be cancelled and no refund is initiated for them.

 

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