Refunds in cases of Cancellations are mentioned in the Cancellation policy, kindly refer to the same.

The acceptance of the order is subject to the availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicating to the customer. In such a case amount paid by the customer is fully refunded to Giftflora wallet or bank account.

Only one attempt for delivery will be made. Please confirm the availability of the recipient before choosing the delivery time. If the recipient is not available at the time of delivery, the second attempt will not be made and the order will be cancelled. No refund will be made in such a case.

A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by the customer, we are not liable for any loss or claim beyond the amount paid by the customer.

• In case of Cancellation, a 5% charge will be applicable.
• Any discounted or exempted amount can not be claimed for a refund.
• Any extra amount credited to the Giftflora account may be considered for order enhancement but will not be refundable.
• In all matters concerning Cancellation and refund, Giftflora shall have the deciding hand.
• Giftflora may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

If you have any questions/comments about our Cancellation And Refund Policy, please email us atSupport@giftflora.com

The refunds are only initiated once the customer confirms over mail that where the refund has to be done

Duplicate Orders

If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.

If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will decide on your behalf and that will be final.