We thank you from the bottom of our hearts for placing an order with us and making us a part of your celebrations. We strive hard to make your celebrations memorable and wonderful.
We love our work and try to serve people in their celebrations and have fun doing so. We try our level best that whatever we display on our website is delivered with the same quality as promised. In serving you we also care to follow certain guidelines, rules and processes.
These terms and conditions are not there to intimidate the user but are there to minimise the areas of conflict.
Please read these Terms and Conditions carefully, be assured that our spirit of working is that everyone should be benefited - our team, our customers and our company.
Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").
By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.
When you make an order, you are making an offer to purchase, and such an offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name and shipping address. You agree that, if Giftflora can cancel all or a part of your order, your sole and exclusive remedy is either that:
(a) We will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or
(b) We will not charge your credit/debit card or bank account for the cancelled portion of the order.
For your convenience, We accept Visa, Master Card, Diners Club, Maestro, American Express, Debit Card and PayPal, Digital wallets. Notwithstanding anything contained herein, any payments made by the above-mentioned options, either through payment gateway on our website or through our mobile application, are subject to specific terms and conditions of such third party payment gateways.
There are some orders which are we are unable to accept and can be cancelled by our side. We reserve the right to cancel any order for any reason, like under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department.
Same-day orders are processed immediately, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on +91-9654006722 (08:00 hours to 22:30 hours, 7 days a week). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.
In other cases of order modification/cancellation, please give at least 48 hours advance notice.No cancellation requests are accepted on orders placed in the following categories.
Refunds in cases of Cancellations are mentioned in the Cancellation policy, kindly refer to the same.
The acceptance of the order is subject to the availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicating to the customer. In such a case amount paid by the customer is fully refunded to Giftflora wallet or bank account.
Only one attempt for delivery will be made. Please confirm the availability of the recipient before choosing the delivery time. If the recipient is not available at the time of delivery, the second attempt will not be made and the order will be cancelled. No refund will be made in such a case.
A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by the customer, we are not liable for any loss or claim beyond the amount paid by the customer.
If you have any questions/comments about our Cancellation And Refund Policy, please email us atSupport@giftflora.com
The refunds are only initiated once the customer confirms over mail that where the refund has to be done
If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.
If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will decide on your behalf and that will be final.
You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on Giftflora's income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by Gift Flora.
All payments are non-refundable (except as expressly outlined in the Terms and Conditions). We reserve the right to charge late fees on all due payments equivalent to the lesser of 1.5% per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney's fees, and court costs incurred in the collection of past due amounts.
"Convenience Charge" has been levied by the company for the facilitation of choosing a product/s and book for delivery, anywhere in India, without visiting our physical store. This covers the company’s Internet and system handling costs.
Such Convenience charges are correlated to the Order value.
Title and risk of loss for all products ordered by you shall pass on to you upon Gift Flora shipment. Thereafter Giftflora will not be responsible for any loss or damage to the product.If the recipient receives the products in damaged condition.
We respect the privacy of our users and protect them with the privacy policies stated here.
a) Delivering of order.
b) Authenticating the user details.
c) For Promotion of Giftflora.
d) For Intimating about Offers/Discounts.
c) Phone number
d) Email address
e) Payment details
3. When placing an order, the information you provide will be shared with our banking services and distribution providers to ensure your order can be successfully processed and delivered. We will only share relevant information with these parties; all such providers are under obligation to ensure your information is kept private.
4. Giftflora will not email you in the future unless you have given us your consent (unless it is to confirm orders or delivery or Feedback)
5. No sensitive information about the users will be demanded.
7. The Customer's consent for sharing information with its distributors and Banking firms is taken as implicit.
8. Giftflora may amend its policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.
9. If you have any questions/comments about our privacy, please email us at Support@giftflora.com
We’ve always taken utmost care to ensure that your privacy and safety is our top priority. So we urge you to take a moment out to read about our data security practices and request your support for the same.
The displayed price may differ slightly without prior notice due to the rush of these special occasions. Pre-book your order to enjoy the exciting rates.
If you wish we don’t contact the recipient, please contact our customer care helpdesk and notify them regarding the same. Our customer care executives are always at your service to ensure a great experience you get with us. During these peak seasons, it may take a little longer time to respond. Kindly co-operate with us. Your email will be replied to as soon as it is possible. Please be aware of our substitution policy.
Due to the rush, the notification of your order may be delayed. We always try our best to deliver to you as soon as it is possible. During these festive seasons, we don’t offer a fixed time guarantee to deliver the flower. We process the orders on a first come first serve basis, locality and the present condition. We provide special midnight delivery, standard delivery according to your locality and the rush. We ship our products through courier service partners. So, we cannot guarantee a fixed or exact time or date of delivery during the peak seasons.
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Call us 9654006722| 8.00am -11.00pm